At Lukla Outdoor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and make purchases from us. By using our site, you consent to the practices outlined in this policy.

1. Information Collection

We collect various types of information to enhance your experience with us, including:

Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information, such as your name, email address, phone number, billing and shipping address, and payment details.

Usage Data: We may collect information about your interactions with our website, such as pages viewed, links clicked, time spent on each page, and your IP address.

Cookies and Tracking Technologies: To improve our website and customize your experience, we use cookies and similar technologies. You may control cookie settings via your browser preferences.

2. How We Use Your Information

We use the information collected to:

Process and Fulfill Orders: Your information helps us to process your orders, arrange shipping, and provide order updates.

Improve Our Services: We analyze usage data to improve our website, products, and customer service.

Marketing and Promotions: With your consent, we may use your email address to send you promotional offers, newsletters, and product updates. You may unsubscribe at any time.

Customer Support: Information provided helps us respond to inquiries, complaints, or any other requests.

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share data with trusted service providers who assist in fulfilling orders, processing payments, or providing analytics services. These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purposes.

4. Data Security

We implement robust security measures to protect your personal information. This includes encryption, secure servers, and regular security assessments to prevent unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Your Choices and Rights

You have the right to access, correct, or delete your personal information held by us. You may update your account details directly or contact us for assistance. Additionally, you may opt out of receiving marketing communications by following the unsubscribe instructions provided in each email.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, with an updated effective date. We encourage you to review this page periodically.