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For customers inside Nepal, we have eSewa integration for online payments.
For international customers, we are currently working on integrating international payment options for online orders. If you wish to place an order from outside Nepal, please contact our support team for assistance.
If you are an international customer visiting Nepal, you can use Visa, Mastercard, or American Express cards for purchases at our physical store. However, for online orders from another country, kindly reach out to our support team for further guidance.
We do not permit order cancellations once products are shipped, as all items undergo thorough quality inspection before dispatch. However, refunds are offered for damaged, faulty, or incorrect items, please notify us within 24 hours of delivery with photo evidence, return the item for verification, and upon confirming the issue:
International customers will receive a full reimbursement, excluding return shipping costs.
Customers in Nepal will have refunds/exchanges processed within 7–14 days (depending on location), with return shipping covered for verified issues.
Exchanges for size or preference changes are also available; contact our team to initiate the process.
Delivery times vary based on your location and the shipping method chosen. Estimated delivery times are provided at checkout, and you will receive tracking information once your order ships.
Yes, we ship to select international destinations. Shipping fees and delivery times will vary based on location. Additional customs or import charges may apply, which are the responsibility of the recipient.
We offer a 10-day exchange policy for unused items in their original packaging. Please contact our support team to initiate an exchange and note that some items, like custom or sale items, may not be eligible for returns.
Once we receive your return, we aim to process it within 7-10 business days. After approval, refunds are issued to your original payment method, excluding any shipping fees.
Each product page includes a sizing chart to help you choose the right fit. If you’re between sizes or need more assistance, please reach out to us for personalized sizing advice.
We strive to represent colors as accurately as possible. However, variations in screen settings may cause slight differences in color. If you need more clarity on a specific color, feel free to contact us.
You can create an account by clicking on the “Sign Up” button at the top of our homepage. Follow the prompts to register, and enjoy benefits like order tracking and faster checkout.
If you’ve forgotten your password, select the “Forgot Password?” link on the login page, and we’ll email you instructions on resetting it. For further assistance, our support team is here to help.
